SHIPPING/ RETURNS

 

Handling:

We process and ship orders same or 1 business day from date order was placed. If we can not process order we will email or call you. 

Shipping: 

We are located and ship from Orlando, FL

Standard shipping is 5-7 business days

Priority mail is 3-4 business days 

TRACK YOUR PACKAGE: 

We provide an email with your tracking information on all orders. You will be able to track your package the entire way with the shipment confirmation that is provided. Please make the necessary arrangements to be present at the time of delivery. We are not be held responsible for orders that show “DELIVERED”.

All sales are final 


Should you need to exchange item for a different size, you must do so within 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you an exchange. To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items: 
*Gift cards
* Sale items
To complete your return, we require a receipt or proof of purchase. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange. If you are approved, then your exchange will be processed, and you will be contacted for the exchange details.
Late or missing exchanges
If you haven’t received your exchange please email shoes@anorshoes.com

SALE ITEMS:
Only regular priced items may be exchanged, unfortunately sale items cannot be refunded or exchanged. We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shoes@anorshoes.com
Gifts:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
You will be responsible for paying for your own shipping costs for returning & reshipped items. 
Shipping costs are non-refundable. If you receive an exchange, the cost of return shipping will be deducted from your balance, any additional fees must be paid prior to exchange item being shipped. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.